Support and Troubleshooting

Today, we support all certified Kubernetes distributions greater than v1.12.

If you have questions, need support, or would like an invite to our support Slack channel, please send email to our support team. You can also call us at +1 (415) 851-1767.

Gathering Debugging Information

If you run into problems with K10, please run these commands on your cluster as a first step to get information to support. The script assumes that your default kubectl context is pointed to the cluster you have installed K10 on and that K10 is installed in the kasten-io namespace.

curl -s https://docs.kasten.io/tools/k10_debug.sh | \
  bash ; gzip k10_debug_logs.txt

By default, the debug script will generate a log file named k10_debug_logs.txt that we then compress.

If you installed K10 in a different namespace or want to log to a different file, the options to the debug script are:

curl -s https://docs.kasten.io/tools/k10_debug.sh | \
  bash -s <k10-namespace> <logfile-name> ; \
  gzip <logfile-name>

Application Debug Information

If you are having issues with a particular application, please also gather the following information.

# Get Application Information
kubectl api-resources --verbs=list --namespaced -o name | \
  xargs -n 1 kubectl get --show-kind --ignore-not-found --namespace <APP NAMESPACE>
# If deployed via Helm
helm status <RELEASE NAME>

Security Disclosures

We support responsible disclosure. If case you ever discover a security issue in our products, please send email to our security team.