Support and Troubleshooting

If you have questions, need support, or would like an invite to our support Slack channel, please send email to our support team. You can also call us at +1 (415) 851-1767.

Supported Kubernetes Versions

K10 currently supports the following certified Kubernetes distributions and OpenShift versions:

Kubernetes (including managed services)

  • Kubernetes 1.13

  • Kubernetes 1.14

  • Kubernetes 1.15

  • Kubernetes 1.16

  • Kubernetes 1.17

    • Snapshots created using the v1alpha1 Snapshot CRDs are incompatible with the v1beta1 Snapshot CRD. Please contact your CSI storage provider for an upgrade path. However, any backups taken using the v1alpha1 CRD functionality will still be available for restore.

OpenShift

  • OpenShift 3.11

  • OpenShift 4.2

  • OpenShift 4.3

Gathering Debugging Information

If you run into problems with K10, please run these commands on your cluster as a first step to get information to support. The script assumes that your default kubectl context is pointed to the cluster you have installed K10 on and that K10 is installed in the kasten-io namespace.

$ curl -s https://docs.kasten.io/tools/k10_debug.sh | \
    bash ; gzip k10_debug_logs.txt

By default, the debug script will generate a log file named k10_debug_logs.txt that is then compressed.

If you installed K10 in a different namespace or want to log to a different file, the options to the debug script are:

$ curl -s https://docs.kasten.io/tools/k10_debug.sh | \
    bash -s <k10-namespace> <logfile-name> ; \
    gzip <logfile-name>

Application Debug Information

If you are having issues with a particular application, please also gather the following information.

# Get Application Information
$ kubectl get pvc -oyaml --namespace <APP NAMESPACE>
$ kubectl api-resources --verbs=list --namespaced -o name | \
    xargs -n 1 kubectl get --show-kind --ignore-not-found --namespace <APP NAMESPACE>

Please also get the Helm status:

# If deployed via Helm
$ helm status <RELEASE NAME>
# If deployed via Helm
$ helm status <RELEASE NAME> --namespace=<APP NAMESPACE>

Security Disclosures

Kasten supports responsible disclosure. If case you ever discover a security issue in our products, please send email to our security team.