Support and Troubleshooting¶
Today, we support all certified Kubernetes distributions greater than v1.12.
If you have questions, need support, or would like an invite to our support Slack channel, please send email to our support team. You can also call us at +1 (415) 851-1767.
Gathering Debugging Information¶
If you run into problems with K10, please run these commands on your
cluster as a first step to get information to support. The script
assumes that your default
kubectl context is pointed to the
cluster you have installed K10 on and that K10 is installed in
curl -s https://docs.kasten.io/tools/k10_debug.sh | \ bash ; gzip k10_debug_logs.txt
By default, the debug script will generate a log file named
k10_debug_logs.txt that we then compress.
If you installed K10 in a different namespace or want to log to a different file, the options to the debug script are:
curl -s https://docs.kasten.io/tools/k10_debug.sh | \ bash -s <k10-namespace> <logfile-name> ; \ gzip <logfile-name>
Application Debug Information¶
If you are having issues with a particular application, please also gather the following information.
# Get Application Information kubectl api-resources --verbs=list --namespaced -o name | \ xargs -n 1 kubectl get --show-kind --ignore-not-found --namespace <APP NAMESPACE> # If deployed via Helm helm status <RELEASE NAME>